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The context of emergency management: A good support plan is more than just reacting to the problem
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Antecedent control: A description of strategies for preventing crises
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How to react when a problem arises: Proximity strategies, Instructional strategies, Facilitative / problem solving strategies, Stimulus change strategies
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Counter-intuitive strategies Natural consequences: When and when not to use Ignoring, Uses / Abuses / Guidelines Capitulation, When is it OK to “give in?”
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Interpositioning or geographical containment: How to use the physical environment to prevent injury
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Recognizing and meeting the emotional needs of staff